Where to go for Help

Board on Aging and Long-Term Care

For more information on health insurance call the Medigap Helpline at 1-800-242-1060. This is a statewide toll-free number set up the Wisconsin Board on Aging and Long-Term Care and funded by the Office of the Commissioner of Insurance to answer questions about health insurance and other health care benefits for the elderly. It has no connection with any insurance company.

Address
Board on Aging and Long Term Care
1402 Pankratz Street, Suite 111
Madison, WI 53704-4001
1-800-242-1060 - Medigap Helpline (toll-free)
(608) 246-7001 Fax
longtermcare.state.wi.us

Office of the Commissioner of Insurance (OCI)

The Office of the Commissioner of Insurance offers three brochures to assist you in making your decision about Medicare supplement and Medicare Advantage insurance plans. Medicare Supplement Insurance Approved Policies which includes policies available in Wisconsin offered by companies that have agreed to be listed and includes benefits and premiums. Medicare Advantage Plans in Wisconsin explains the options available to Medicare-eligible persons age 65 and over, and some Medicare-eligible disabled individuals under age 65, who are looking for information about the Medicare Advantage program. The Wisconsin Guide to Health Insurance for People with Medicare explains Medicare and supplemental insurance to cover those expenses not paid by Medicare.

The publications should be used only as a guide. These guides are not legal documents and do not represent your rights under any insurance policy or government program. Your policy, contract, or federal or state laws establish your rights. Consult an attorney for legal guidance about your specific rights. Legal assistance may also be available through your county or tribal aging office (dhs.wisconsin.gov/aging/contacts/COAGOF.HTM).

If you are having a problem with your insurance, you should first check with your agent or with the company that sold you the policy. If you do not get satisfactory answers from the agent or company, you may file a complaint with the Office of the Commissioner of Insurance.

Online Complaint Form

Mailing Address
P.O. Box 7873
Madison, WI 53703-7873

Street Address
125 South Webster Street
Madison, WI 53703-3474

1-800-236-8517 (Statewide) or (608) 266-0103 (In Madison)
711 TDD (ask for 608-266-3586)