Consumer’s Guide to Grievances and Complaints

Most people will never have a problem with their health insurance. But when you do have a complaint with your plan, it can be difficult to understand the steps you must take to resolve your problem. This booklet serves as a guide to help you understand the grievance and complaint process you are required to go through for all policies sold in Wisconsin.

Consumer’s Guide to Grievances and Complaints is available to be downloaded below. Note, however, that you will need an Adobe Acrobat Reader to view or print this information, which you can download at no cost from Adobe .

Consumer’s Guide to Grievances and Complaints (opens in new window)

If you have questions or concerns about your insurance company or agent, write to the insurance company or agent involved. Keep a copy of the letter you write. If you do not receive satisfactory answers, please contact:

Office of the Commissioner of Insurance
P.O. Box 7873
Madison, WI 53707-7873
(608) 266-0103

For information on filing a complaint with the Insurance Commissioner's Office, call:

Insurance Complaint Helpline
1-800-236-8517 (Statewide)
(608) 266-0103 (Madison)

Deaf, hearing, or speech impaired callers may reach OCI through WI TRS.

For your convenience, a complaint form is included on OCI's Web Site.