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Consumer's Guide to Insurance

Every individual and business in Wisconsin depends upon insurance. Whether it is auto, home, life, or health, insurance plays an important role in people's lives. However, many consumers feel uneasy in the insurance marketplace.

This Web page is designed to tell you about the different types of insurance available, to give you helpful hints about how to buy the coverage you need, and to let you know how to file a complaint with the Insurance Commissioner's Office.

Consumer's Guide to Insurance is available to be downloaded below. Note, however, that you will need an Adobe Acrobat Reader to view or print this information, which you can download at no cost from Adobe .

Consumer's Guide to Insurance (opens in new window)
Addendum December 2009 (opens in new window)

If you have questions or concerns about your insurance company or agent, write to the insurance company or agent involved. Keep a copy of the letter you write. If you do not receive satisfactory answers, please contact:

Office of the Commissioner of Insurance
P.O. Box 7873
Madison, WI 53707-7873
(608) 266-0103

For information on filing a complaint with the Insurance Commissioner's Office, call:

Insurance Complaint Helpline
1-800-236-8517 (Statewide)
(608) 266-0103 (Madison)

Deaf, hearing, or speech impaired callers may reach OCI through WI TRS.

For your convenience, a complaint form is included on OCI's Web Site.